These FinOps KPIs provide a comprehensive framework for monitoring and optimizing various aspects of a SaaS business based on FinOps Practices. They measure items from customer acquisition and retention to revenue growth and engagement.
By incorporating these into their FinOps practices, organizations can gain deeper insights into their operations, make data-driven decisions, and achieve sustainable growth.
📈 Cost Optimization & Efficiency
- Cloud Spend
- Cloud Utilization
- Rightsizing Opportunity Value
- Cost per Transaction
- Cost Anomaly Detection Rate
- Cloud Cost per Feature
- Cloud Cost to Revenue Ratio
- Cost Allocation Coverage
- Cloud Spend per Employee
- Cloud Cost per Active User
- Cost Avoidance Savings
- Multi-Cloud Cost Distribution
- Total Discount
🧙♂️ Forecasting
- Cloud Cost Variance
- Cloud Spend Forecast Accuracy
💽 Resource Utilization
- Reservation Coverage
- Tag Compliance
- Orphaned Resources
- Idle Resources
- License Utilization
👤 Customer
- Cost per Customer
- Customer Acquisition Cost (CAC)
- Customer Lifetime Value (CLTV)
- Customer Retention Cost (CRC)
- Customer Health Score
- Customer Engagement Score
🚄 Performance
- Cloud Elasticity Index
- SaaS Adoption Rate
📊 Cost Allocation
- Cloud Spend by Environment
- Cloud Spend per Feature Release
- Cloud Spend per API Call
- Cloud Spend per Data Unit
- Cloud Spend per Service
- Pre-Discount Spending
🧭 Business
- Unit Economics Efficiency
- Monthly Recurring Revenue (MRR) Growth Rate
- Churn Rate
- Net Promoter Score (NPS)
- Gross Margin
- Expansion Revenue
- Cost Performance Index (CPI)
💸 FinOps Practice
🌿 Sustainability
Citations:
<aside>
💡 Sources we have used. You can find there additional KPIs useful for your business
</aside>